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FAQs

DownHome Loan Manager (DLM) was designed specifically for community lenders, with special attention given to the special reporting requirements of community lending programs. Whether your agency operates a single microloan fund or multiple portfolios serving a variety of community development purposes, DLM will help you keep track of your overall portfolio and adjust to your needs as you grow.

Many of DLM’s features were developed to meet agency reporting requirements. In DLM, loan accounts are identified by funds (e.g., by CDFI, SBA, EDA, USDA, private funds, etc.) to make it easy for you to prepare reports to government, foundation, or private funders. In addition to monitoring loan accounts, DLM keeps demographic data on your borrowers, so you can demonstrate that your program is reaching your target audiences.

DLM is a flexible system that accommodates the non-standard repayment schedules and adjustable terms that some alternative financing deals require. DLM makes it as easy as possible to change loan terms “on the fly” for scheduled loan transitions. Adjustments for workouts can also be made as these circumstances arise.

Yes. DLM is a robust, full-featured relational database system, with a very large data storage capacity. DLM can easily store tens of thousands of record transactions, well beyond the requirements of most community-based agencies.

DLM expands with your agency as well. The software lets you add new loan programs as you grow. Since you can query the database by loan fund, DLM gives you the flexibility to report back to each funding agency according to the schedule they require. A single borrower may have one or several loans, which can originate from different loan programs in your overall portfolio. DLM offers many automatic payment transaction functions to match the payment crediting options you need.

Yes. All editions of DownHome Loan Manager come with a complete billing component. DLM produces monthly statements designed to be used with window envelopes for easy mailing. Each billing statement is printed with detailed information about the status of the loan account so your borrowers knows precisely where they stand. This information includes: the due date, minimum monthly payment amount, total past due, and any fees that have been assessed. Past due amounts are broken out by 30-day delinquency increments. A box also displays the date and amount of the borrower’s last payment, detailing how it was credited to fees, interest and principal. A payoff balance is also displayed.
DLM offers a wide variety of reports that will keep you on top of your loan accounts and help you report back to funders in a timely manner. Some examples:

Portfolio status:
Want to know the current status of all of your loan accounts right now? With a click of a mouse, you can display or print a report summarizing all accounts by loan fund, detailing each borrower’s current balances, delinquency information, when their last payment was made, the amount of their last payment, etc.

Quarterly reports:
Do your funders require you to report back to them on the performance of your loan funds each quarter? Semi-annually? Annually? DLM’s transaction summary reports can be printed out by loan fund and date range. These reports show how much money you’ve lent during a time period you specify, how much you’ve received in borrower repayments, and what portions have been credited to fees, interest, and principal. And since you can ask for one or all of your funds, you can restrict your reports to the exact set of data you need.

And many more, including:
Trial Balance
Delinquency
Transaction summaries
Transaction details
Closings
Maturity
Loan status changes
Year-end 1098 interest statements
Loan demographics

Yes. DownHome Loan Manager will create amortization schedules that detail a borrower’s month-by-month payment schedule, broken out by interest and principal portions. Amortization schedules may be viewed or printed. The amortization scheduler will also allow the user to test various “what if” scenarios by hypothetically changing the terms of an existing loan.
DLM’s Select Edition offers multiple formulas for calculating interest. You can pick and choose, loan by loan, whether to follow simple (daily) interest computed on a 365-day year or on a 360-day year. You may also choose a fixed monthly calculation method (approximating a fixed monthly amortization schedule).
Yes. DLM easily handles multiple loan disbursements. Simply post them when such transactions are made and DLM will take care of the daily interest details.

Example: Let’s assume you set DLM to follow a daily (simple interest) formula, based on a 365-day year. If you disburse additional funds to the borrower in the middle of a payment cycle, DLM will accrue the interest due according to the number of days the borrower has used the smaller balance, then will calculate daily interest from the disbursal date based on the higher balance.

Yes, as in the example above, DLM will properly update a loan account when multiple disbursements are made. You may set whatever minimum payment requirements are called for by your loan agreement (for example: no monthly payment, minimum level payments, interest-only payments, etc.).
DLM easily handles loan term changes, whether these be interest rate changes, term extensions, or changes in the monthly payment requirements. DLM is designed so you can change the terms of a loan “on the fly” to accommodate non-standard repayment schedules, variable terms, workouts, etc. Simply change the terms as required by the loan agreement.

Example: Let’s say you need to structure a loan so that only interest-only payments are required for the first three months, followed thereafter by full payments amortized over the remaining life of the loan. In this case, you will define the loan terms in DLM to match the terms that apply at the beginning of the loan (e.g., set the minimum payment to equal the interest-only payment amount). Then, at the end of the initial 3-month period, simply re-set the minimum payment to the larger amount. DLM will post payment transactions according to whatever terms you specify. DLM also has a built-in tickler system to remind you of upcoming loan term changes (and any other matters you want DLM to alert you to).

Yes. DLM includes data fields for key demographic information that you are likely to be required to report to federal or foundation sources. Key fields include information about individual clients such as ethnicity, gender, Vet status, whether they reside in an Empowerment Zone or Enterprise Community, etc. Fields are also provided for business data, including business status, size, SIC codes, etc.
No. You will not need to purchase any additional software (assuming you already have a Windows operating system). DLM is distributed with a runtime version of the database engine and relational database, which is licensed to you as part of the DownHome Loan Manager software application.
System requirements can be summarized as follows:

Operating system: Microsoft Windows®. DownHome Loan Manager is a Windows-based program, so it requires Windows to run (Windows 8, 7, Vista, XP).

Network operating system: For its multi-user network versions, DLM will operate on a variety of popular network operating systems. The following are fully supported: Microsoft 2012 Server, 2003 Server, 2000 Server, Novell. DownHome Loan Manager may also be set up on a peer-to-peer network (in which several PCs share files without the use of a dedicated server). DLM may also be configured for remote access through Microsoft Remote Desktop, terminal services, Citrix, etc.

Minimum memory (RAM): 32 MB minimum. 128 MB or more preferred.

Disk space: 20 MB for the program. Disk space for data tables will vary depending on amount of data records to be stored.

DLM is distributed with a runtime version of the database engine and relational database, which is licensed to you as part of the DownHome Loan Manager software application.

Yes. DLM is available in a network version. The network version allows the data to be housed centrally while users may access the database from multiple workstations. DLM’s robust network controls operate in the background to monitor record posting and updating. Network security can be controlled through password protection so that only authorized users may use the database.

Furthermore, a system administrator may assign variable access rights to individual users. For example, one user may be given full editing rights while another may be assigned read-only rights, allowing them to view account information and print reports, but not change the data itself.

Yes. DownHome Solutions frequently builds custom features into its software systems to meet the unique requirements of its clients. DownHome Solutions will work with clients to identify the specific development project on a case by case basis.
Moving from another database or in-house information system? Let us convert your existing data and import it into our DownHome Loan Manager system to make your transition flow smoothly. Call for a quote.
DownHome Solutions offers an annual technical support contract to accompany the purchase of a software license for DownHome Loan Manager. A technical support contract includes tech support on demand and telephone training for clients. Importantly, a service contract also includes the cost for software upgrades. The cost for a standard annual technical support contract is approximately 20% of the client’s licensed system. Take a look at our Technical Support Contract.
Yes. We’d love to walk you through a personalized online tour the software with one of our staff. If desired, an fully-operational demo disk of the software is available, permitting you to post a limited number of transactions, giving you ample opportunity to put DLM through its paces. To schedule a demo, fill out our online form or call us directly at 877-800-4476 (toll-free).