DownHome Solutions Privacy Policy

DownHome Solutions, LLC. (“DownHome Solutions”) is committed to protecting your privacy. This Privacy Policy discloses our privacy practices for the personal information we collect when you use or access our products, services, features, or content through any website, application, or service. We may, in our sole discretion, change this Privacy Policy from time to time by posting a revised version at www.downhomesolutions.com/privacy. If we make any material change, we will notify you by email (as listed in your administrator profile) or by means of a notice on www.downhomesolutions.com/privacy-policy prior to the change becoming effective.

What personal information does DownHome Solutions collect?

If you use or access the DownHome Loan Manager software services (“DLM Services”), we may collect the following personal information:

Contact information, such as your name, address, phone, email.
Financial information, such as your full bank account number if you choose to use it with the DLM Services.
Detailed personal information, such as your date of birth or social security number.
Other personal information, such as credit information, provided by third parties such as credit bureaus and identity verification services.
Information that you provide to DownHome Solutions when interacting with our customer support team or other team members via phone, email, online form, or other correspondence.
Personal information stored with third parties that you choose to provide to DownHome Solutions, such as social media account information. By linking your third party accounts, you authorize DownHome Solutions to have access to this information and you agree that DownHome Solutions may collect and use this information in accordance with this Privacy Policy.
Personal testimonial information or endorsements that you voluntarily provide to us and which we may display with your name on the DownHome Solutions websites with your consent. To update or delete your testimonial, contact us at support@downhomesolutions.com.
Email and/or phone number for your contacts that you enter into DLM Services software applications. We use this information to notify your contacts that you have sent them a payment and/or payment request.

How does DownHome Solutions use the personal information that it collects?

We collect your personal information to:
Provide the DLM Services to you.
Notify you about your account activity.
Process transactions and collect fees.
Provide customer support and resolve disputes.
Verify your identity and account information.
Identify, prevent, and report potentially prohibited, fraudulent, or illegal activities.
Customize and improve your customer experience with DLM Services software applications.
Contact you at your telephone number by voice or SMS to validate the telephone number.
Notify you about important changes to the DLM Services or the DownHome Solutions terms and conditions.
Provide you with news, offers, and information about the DLM Services based on your communications preferences.
Any other purpose that we disclose to you in the course of providing the DLM Services to you.

How does DownHome Solutions share my personal information?

We may share your personal information as follows:
When you send or receive money using the DLM Services, we will provide the other user of DLM Services your registered name, city and state.
If your payment to another user of DLM Services fails, we may provide that user with details of the unsuccessful payment.
With third parties to provide, maintain, and improve the DLM Services, including fraud prevention, identity verification, analytics and marketing services, and financial institutions and other partners that are part of the payment process. These companies are authorized to use your personal information only as necessary to provide these services to us.
With third parties upon your request. For example, you may ask DownHome Solutions to confirm your status as a user of DLM Services with a third party merchant.
If we believe disclosure is reasonably necessary to comply with any applicable law, legal process, or government request; to investigate or bring legal action against someone who may be violating our rights, our terms and conditions, or the rights of others; or to protect the safety and security of DownHome Solutions, our users, or the public.
With a third party if we are involved in a merger, acquisition, or sale of all or a portion of our stock or assets. If this occurs, you will be notified of any change to this Privacy Policy, as well as any choices you may have regarding your personal information.
We may share aggregated, non-personally identifiable information with third parties.

Other than as stated in this Privacy Policy, DownHome Solutions does not disclose or sell any of your personal information to third parties without your consent. Please note that third parties, such as merchants that you pay and third party websites that you visit, have their own privacy policies. DownHome Solutions is not responsible for the policies and practices of such third parties and we encourage you to review their privacy policies.

How does DownHome Solutions use cookies?

We use cookies to provide you with a personalized experience by recognizing you when you return to the DLM Services websites; better understand our users by tracking how they use the DLM Services; improve the design and content of the DLM Services websites by tracking how users interact with the DLM Services websites; and identify and prevent fraudulent activity. You can change your browser settings to refuse cookies, but this may interfere with your use of the DLM Services websites.

How do I opt out of receiving promotional emails from DownHome Solutions?

If you prefer not to receive promotional emails from DownHome Solutions, click on the unsubscribe link at the bottom of any promotional email that we send you to remove your email address from future promotional email campaigns. If you have difficulty with the unsubscribe process, contact us at support@downhomesolutions.com.

What security precautions does DownHome Solutions take to protect me?

We have security measures in place to protect your personal information, including the use of industry-standard data encryption technology and internal policies and restrictions regarding the storage of and access to your personal information. Please note that no data transmission over the Internet or method of electronic storage can be guaranteed to be 100% secure. If you have any questions about the security of your personal information, you can contact us at support@downhomesolutions.com

How do I update my information?

If your personal information changes, you can update or correct it in your account settings by logging into your account within the DLM Services site.

We will retain your information for as long as your account is active or as needed to provide you the DLM Services. If you wish to close your account or request that we no longer use your information to provide you the DLM Services, contact us at support@downhomesolutions.com and we will respond to you in a reasonable timeframe. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our terms and conditions.

What about the privacy of children?

DownHome Solutions does not knowingly collect any personal information from anyone under the age of 13.

Contacting Us

If you have any questions regarding the DownHome Solutions Privacy Policy, please contact us at support@downhomesolutions.com or write to us at DownHome Solutions, Inc., Attention: Privacy, 3971 Evanston Ave. N., Seattle, WA 98103.