Cloud Support

Telephone Support on Demand

  • Get quick help for all your technical needs. In most cases, DownHome Solutions is able to provide on-the-spot response to your inquiries; we pride ourselves on same-day service.
  • This includes help with installation, trouble-shooting software technical issues, answering “how-to” questions, giving advice on booking unusual loans, handling special transactions, and more.
  • Unlimited number of calls, up to two hours of telephone technical support per month.

Training

  • Telephone training sessions are available by appointment, in 30-minute or 1-hour blocks. Training sessions may be tailored to your needs — from beginning level software orientation to handling special loan cases.  New staff are encouraged to call for an overview session.

Built-In Software Upgrades

  • Upgrades happen regularly behind the scenes without interrupting your work. The cost is included in your subscription package.

Cost

  • The cost of tech support is included in the initial setup and training package, and is covered thereafter under the ongoing subscription package you choose.