Get quick help for all your technical needs. In most cases, DownHome Solutions is able to provide on-the-spot response to your inquiries; we pride ourselves on same-day service.
This includes help with installation, trouble-shooting software technical issues, answering “how-to” questions, giving advice on booking unusual loans, handling special transactions, and more.
Unlimited number of calls, up to two hours of telephone technical support per month.
Training
Telephone training sessions are available by appointment, in 30-minute or 1-hour blocks. Training sessions may be tailored to your needs — from beginning level software orientation to handling special loan cases. New staff are encouraged to call for an overview session.
Built-In Software Upgrades
Upgrades happen regularly behind the scenes without interrupting your work. The cost is included in your subscription package.
Cost
The cost of tech support is included in the initial setup and training package, and is covered thereafter under the ongoing subscription package you choose.
